Corporate Departments
We are a structured company, composed by a team of specialised and motivated people. We believe that the cooperation between different departments is the starting point to work synergically and in a successful way and today’s results are a proof of that. We directly manage and develop all our projects, with an approach that focuses on entrusting all processes to the in-house staff and internalising skills and technologies. The professional figures belonging to our team ensure quality and effectiveness across all corporate departments, headed by the different coordinators.
We manage the product supply from Italy and Europe. We directly communicate with different suppliers and carry out a constant monitoring and scouting activity, in order to implement and update our catalogue with the latest sector novelties.
We are in direct contact with the end-customer and we provide technical and administrative support on spare parts and service requests for machines included in our catalogue.
Our activities are focused on accounting management, order confirmation, control and monitoring of inventories.
Our aim is to monitor, develop and constantly improve the main company processes.
Our purpose is to develop and guarantee hardware and software assistance to the company.
We provide customer assistance for everything that concerns the shipping process; we manage the relationship with different carrier companies and deal with the related administration.
We are a team of expert mechanics focused on the examination and reparation of equipment included in our catalogue
We take care of all machinery warehousing, storing, packaging and shipping.
Our area is focused on the management of any HR and recruitment activity.
We directly manage the relationships with our customers in the German market. Our department is divided into two offices: Marketing/Sales/Administration Department and After-Sales/Customer Care Department.
We directly manage the relationships with our customers in the English market. Our department is divided into two offices: Marketing/Sales/Administration Department and After-Sales/Customer Care Department.
We directly manage the relationships with our customers in the Spanish market. Our department is divided into two offices: Marketing/Sales/Administration Department and After-Sales/Customer Care Department.
We deal with the management of product orders from China and handling local imports.
We define web marketing strategies and the related campaigns for the major European markets; our area is responsible for managing social campaigns, writing press releases/materials and public relations activities.
We draft the description of the products included in our catalogue and take photos and videos for the related product sheet on the website.
We provide customer assistance during the pre-sales, shipping and after-sales (first technical assistance) steps. We cooperate closely with customers to provide innovative solutions and help them during the purchase procedure.
